Tech Services That Will Transform Small Business Operations
The tech revolution has swept industries across the world, and few companies exist that haven’t incorporated digital information or devices into their operations. From dry cleaning delivery software to Voice over Internet Protocol communication, there are a number of tech services that have changed daily job duties and consumer interaction. Here are just a few of the tech disruptions small businesses can expect.
Chatbots
Rather than relying on a fully staffed backroom of customer service agents, the next few years will see a shift toward these digital response programs. In fact, it is estimated that nearly 85% of customer interaction will occur through chatbots by the end of 2020. This is an automated live chat service that harnesses artificial intelligence and machine learning to address consumer needs at any time of day or night. Labor costs improve, and customers get immediate assistance.
Wearable Devices
Amazon, the online e-commerce giant, has already been using GPS trackers to get more efficiency from its employees, but small businesses may find they too need to rely on wearable technology to operate and communicate more efficiently. Fitness trackers can be used to encourage employee wellness, an effort that would have a significant and positive impact on the costs of health insurance.
3-D Printing
No longer do you have to wait months for a prototype to be created from your sketch or plans. With 3-D printing, companies are able to create complete prototypes in less than a day. Everyone can work more efficiently and quickly, but consumers have increased access to customizable and personalized products.
Security Enhancements
As tech continues to invade the business world, hacking and data theft concerns will also rise. With so much at stake, new systems and protective networks will be in high demand. Blockchain tech is just one form of security for multi-million corporations, but cloud storage and operations are an option for small businesses.
There is a lot to think about as tech continues to change the business landscape. Small businesses can’t afford to get left behind if they want to stay competitive.
